What If Dealer Can Not Locate Part To Repair Your Vehicle?

What Are Your Options When a Dealer Can't Find the Problem With Your New Car There is nothing more frustrating than having a problem with your new car that the dealer tin't or won't fix. You may experience a strong vibration at a particular speed or notice that the brakes lock upwards unexpectedly from time to time. When you accept the car to the dealership and explain your problem, you are met with questions and doubtfulness. The mechanic takes the car to diagnose the trouble and tells y'all he cannot observe anything wrong with it. The dealer may say that there is a "failure to duplicate" the trouble and you are left hanging. Why does this happen and what can you do?

Why Dealerships Don't Make More of an Attempt

When you lot bring your car to the dealership for repair while it is yet under warranty, yous may not exist getting elevation-quality service. This is considering the cost of a warranty repair to the dealer is reimbursed past the automaker, simply at a pre-adamant rate. Common fixes are allotted a maximum labor time by the manufacturer and the dealer will only be reimbursed that amount, no matter how long the repair actually takes. This discourages some dealers from taking the fourth dimension to properly diagnose and ready your problem. If the car is yet under warranty and the problem you are having is difficult to diagnose, the dealer risks losing money on the repair. Less reputable dealerships will instead tell you that they were not able to indistinguishable the problem, or that the vehicle is operating as designed.

So What Tin can Yous Practise About it?

Under Virginia's Lemon Law, if a dealership is unable to repair a defect after several attempts, you may be eligible for a full refund or a replacement vehicle. But if the dealer is not albeit that y'all fifty-fifty have a problem, how tin you authorize for a Lemon Police force claim? Nosotros suggest taking the post-obit steps:

Go to some other dealership. If the dealership where you bought your car is unable to place the problem later on two attempts, get to another dealership. Each dealership is independently owned and operated and the guy down the street may be more than cooperative.
Keep all paperwork. Every time you take your car in for service, the dealer mechanic must fill out warranty paperwork. Be sure to ask for your copy—even if no work is completed, or the dealer claims NPF (no bug found). This will establish a paper trail of your efforts to repair the car.
Pay an independent mechanic to diagnose the trouble. While a warranty repair should cost yous nothing, it may be worth information technology to pay a trusted mechanic to evaluate and diagnose your problem. While you should not have him really make the repair as that could void the warranty, returning to the dealership with a written evaluation of the problem could either solve the trouble or at least provide support for a Lemon Constabulary claim.
Hire an chaser. A Lemon Law attorney will be able to gather the information you demand to back up a claim for reimbursement or replacement of your vehicle.

If you call up the Consumer Law Group can be of aid in pursuing a Lemon Law merits in Virginia, delight fill out the form on this page for a gratuitous instance evaluation.